Why did an error occur when I tried to add multiple print projects to the basket?

The shopping cart only allows ONE PROJECT OF PRINTS PER ORDER.
If you try to add a second print project to your basket, an error message similar to this will appear:

Y1604 Picpress Help clip image002


But there’s no need to panic!  Follow these simple steps you add your Prints & Enlargements together into one project:

Step 1


Step 2



Step 3


Step 4


Step 5



Step 6



Step 7


Step 8


Step 9

Unfortunately the software DOES NOT ALLOW orders that contain ANY COMBINATION of the following products as they are all a version of “prints”:

  • Prints and enlargements
  • Pic-A-Pac
  • Matted Prints

Orders for these products will need to be placed separately.  To avoid multiple delivery charges please choose Pick-Up for all orders except the last one.  On the last order select your preferred shipping method. 

IMPORTANT: Please number each order (Order 1of 2, Order 2of2, etc) in the Comments box within the Shopping Cart – as shown.  This will make combining your orders for shipping a lot easier.  If you do not do this, the orders which have been marked as Pick-Up may remain at the lab awaiting collection.


How can I apply my account balance as payment?

Add your projects to the shopping cart, then CONTINUE
Choose Express Service if required, then CONTINUE
Select delivery options, then CONTINUE
Choose Balance from payment options
Check delivery and invoice address details, then CONTINUE
Your order will process.  If you have not got enough funds to pay for the order in full you will be asked if you wish to continue with the order. 
Select YES to make remainder of payment using a different payment method.
MAKE THE PAYMENT(there will be a $ amount after this text – this refers to the amount you’ve already paid, not what you owe)
Choose CREDIT CARD or PAYPAL and click PAY NOW
Enter payment details and SUBMIT

Where do I enter a coupon code?

Voucher codes can be applied to individual projects within the basket by clicking APPLY COUPON


How do I pay?

We accept all major credit cards and Paypal; you can pay on-line at our secure payment centre.

Is it safe to pay online?

Yes. Here at Picpress we make every effort to secure your transaction with us, but it is still up to you to protect yourself with safe practices.