Quick Links
How do I order prints?
How do I order different print sizes or paper types of the same image?
Can I change the placement of my image within the product?
My image is portrait but the product preview is landscape.  What do I do?
Why are my images taking so long to upload?
What are the different paper types available?
Do you offer a colour correction service?
How can i check the crop before my prints get printed?

 

Will you fix my images before printing?

No, the service is designed to work from your files as supplied to us. You may use our monitor calibration information in the colour management section as a guide. Colour correction is available for an additional fee.

How do I order prints?

When you first open up a new project you will have options of many sizes. If you require one size only then choose that size and upload your files.

If you want multiple sizes from various files choose any size and add your files. Then use the drop down as below to choose a size for each individual file.

If you are ordering more that one size from the same file then the file will need to be uploaded MORE than once. To alter the size or print type, simply click the icon with two little arrows pointing down in the bottom right corner.

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How do I order different print sizes or paper types of the same image?

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Diff-Sizes 01

 

Step 2
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Can I change the placement of my image within the product?

The preview you see after uploading your image shows you how the image will crop at your chosen print size.
To edit the way your file is cropped, click the edit icon Y1604 Picpress Help clip image001 

The shaded area you see is the part of your print which will be cropped. If you want to make changes, adjust the print area and then click Save to return to the large preview screen. 

Once you’re happy with your edits, click APPLY.

My image is portrait but the product preview is landscape.  What do I do?

To upload your portrait image to fit the landscape preview, simply Rotate the thumbnail before you Send to background.  Uploading your image sideways will not affect the outcome of your printed product in any way. 

 

Note: If you think it isn’t obvious which way the hanger needs to be placed please leave instructions in the Comments box at the checkout.

Why are my images taking so long to upload?

When your images upload the software is taking into consideration the quality of the file, including the file size and slow upload may also be due to your internet speed.

What are the different paper types available?

Lustre paper is a cross between a matt and glossy paper and is one of the highest quality papers within the printing industry.

Photo Gloss paper has the true look and feel of a professional glossy photographic print.

Photo Matte paper is matt laminated to give a true matt finish. Matt prints desaturate the overall look and feel of the print.

Metallic paper adds a unique flair to your photographs. A high contrast 'chrome on paper' look, metallic paper adds extreme vibrancy to colours giving your image greater details and depth.

Art Paper is a finely textured paper that feels slightly rough to the fingertip.

Oyster Pearl Paper is a pearlescent paper that adds a 'shimmer' to your images.

Do you offer a colour correction service?

Yes, we do offer colour correction for an additional fee. Please note that colour correction adds one extra day to service times.

How can i check the crop before my prints get printed?

Quite often the aspect ratio of the file will not match the ratio of the print size being ordered. Please ensure that you use the cropping tool within the ordering system to ensure the area of the image you wish to be printed is what you get back.

Choose your print size, select your photo then upload your file. Click on the edit (pencil) button, then click the ADJUST BACKGROUND button. From here you can move the crop tool into the position you desire, then click save.

If you wish to crop your images further use the boxes on each side to drag in and move your crop to where you desire, then click save. Please note that when you change the crop size the integrity of the file may be compromised.