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Shipping Information

With Nulab Cloud we offer several delivery options to meet your cost and time requirements. Please note that we only ship orders within Australia and New Zealand.

Delivery Times

All products are created on-site at our Melbourne lab, under the strictest quality controlled conditions. In-house production times are product specific. Here is a list of Estimated Processing Times for our products. We are committed to despatching your order within these recommended service times. 

If your order contains multiple product types, it will be shipped once the entire order is complete.

Please allow time for delivery. The time it takes for your order to arrive will depend upon the delivery method you choose.

Standard Post

Australia Post Standard Post delivery has an estimated delivery time of 5-15 business days. This service is for prints only up to 20x30cm (8x12") with a total weight of 500g or less and costs $6.00. Choosing Standard Post delivery does not allow your order to be tracked. Nulab will not be held responsible for orders lost in transit with Australia Post.

Toll Courier Overnight Service

A trackable overnight delivery service to most metro and country destinations. Price varies depending on size, weight, quantity and destination and starts at $15.00 for a parcel up to 3kg.

Toll Courier Off Peak Service

A trackable 3-5 day business day delivery service to most metro and country destinations. Price varies depending on size, weight, quantity and destination and starts at $13.00 for a parcel up to 3kg.

IMPORTANT:

  • • To avoid re-delivery fees ALL parcels dispatched via courier are marked with an Authority To Leave in a safe place at the destination address, no signature required.
  • • Courier services are not available to PO Box addresses. If you supply a PO Box address and select Toll shipping your order will be shipped via AusPost e-parcel. This service is trackable but can take longer to reach its destination.

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Shopping Cart and Payment

Why did an error occur when I tried to add multiple print projects to the basket?

The shopping cart only allows ONE PROJECT OF PRINTS PER ORDER.
If you try to add a second print project to your basket, an error message similar to this will appear:

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But there’s no need to panic!  Follow these simple steps you add your Prints & Enlargements together into one project:

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Unfortunately the software DOES NOT ALLOW orders that contain ANY COMBINATION of the following products as they are all a version of “prints”:

  • Prints and enlargements
  • Pic-A-Pac
  • Matted Prints

 

Orders for these products will need to be placed separately. To avoid multiple delivery charges please choose Pick-Up for all orders except the last one.  On the last order select your preferred shipping method.

IMPORTANT: Please number each order (Order 1 of 2, Order 2 of 2, etc) in the Comments box within the Shopping Cart – as shown. This will make combining your orders for shipping a lot easier. If you do not do this, the orders which have been marked as Pick-Up may remain at the lab awaiting collection.

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How can I apply my account balance as payment?

Add your projects to the shopping cart, then CONTINUE
Choose Express Service if required, then CONTINUE
Select delivery options, then CONTINUE
Choose Balance from payment options
Check delivery and invoice address details, then CONTINUE
Your order will process.  If you have not got enough funds to pay for the order in full you will be asked if you wish to continue with the order. 
Select YES to make remainder of payment using a different payment method.
MAKE THE PAYMENT(there will be a $ amount after this text – this refers to the amount you’ve already paid, not what you owe)
Choose CREDIT CARD or PAYPAL and click PAY NOW
Enter payment details and SUBMIT

Where do I enter a coupon code?

Voucher codes can be applied to individual projects within the basket by clicking APPLY COUPON

How do I pay?

We accept all major credit cards and Paypal; you can pay on-line at our secure payment centre.

Is it safe to pay online?

Yes. Here at Nulab we make every effort to secure your transaction with us, but it is still up to you to protect yourself with safe practices.

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Prints and Enlargements

What does the Image Quality Rating % actually mean?

This rating gives you an indication of how well your image will print at the size selected. It is to be used as a guide only. We suggest that a rating above 50% is acceptable. If your image returns a rating lower than 50% we recommend that you select a smaller print size for that image.

How do I order prints?

When you first open up a new project you will have options of many sizes. If you require one size only then choose that size and upload your files.

If you want multiple sizes from various files choose any size and add your files. Then use the drop down as below to choose a size for each individual file.

If you are ordering more that one size from the same file then the file will need to be uploaded MORE than once. To alter the size or print type, simply click the icon with two little arrows pointing down in the bottom right corner.

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How do I order different print sizes or paper types of the same image?

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Step 2
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The preview has cropped my image. What does this mean?

Sometimes the aspect ratio of your file will not match the ratio of the print size being ordered. If the preview thumbnail shows that your image has been cropped simply use the cropping tool to change the placement of your image within the product.

Please note: when you change the crop size the integrity of the file may be compromised.

Can I change the placement of my image within the product?

Yes you can! Watch this short video tutorial to see how easy it is to adjust the crop of your image at the chosen print size
OR follow these simple steps after uploading your images:

The preview you see after uploading your image shows you how the image will crop at your chosen print size.
To edit the way your file is cropped, click the edit icon Y1604 Picpress Help clip image001 

The shaded area you see is the part of your print which will be cropped. If you want to make changes, adjust the print area and then click Save to return to the large preview screen. 

Once you’re happy with your edits, click APPLY.

My image is portrait but the product preview is landscape. What do I do?

To upload your portrait image to fit the landscape preview, simply Rotate the thumbnail before you Send to background.  Uploading your image sideways will not affect the outcome of your printed product in any way. 

 

Note: If you think it isn’t obvious which way the hanger needs to be placed please leave instructions in the Comments box at the checkout.

Why are my images taking so long to upload?

When your images upload the software is taking into consideration the quality of the file, including the file size and slow upload may also be due to your internet speed.

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How do I order an acrylic mount?

Please see the slideshow below for a step by step guide

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Other topics that you might find useful when ordering an acrylic:

Can I change the placement of my image within the product?

My image is portrait but the preview is landscape. What do I do?

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Photo Books

Will you fix my images before printing?

No, the service is designed to work from your files as supplied to us. You may use our monitor calibration information in the colour management section as a guide. Colour correction is available for an additional fee.

What kind of computer do I need to make a book?

Any PC or Mac computer made in the past 2 years and connected to the internet will be capable of running this software. Of course, the software will run faster on a faster machine with more RAM.

How long does it take to layout a photo book?

Typically a small book can take an hour of your time. You are in control of designing your book so you can take as little or as long a period of time as you like. The longest amount of time you will probably spend is in choosing the images!

Can I get the pages laminated to make the book more durable?

Yes, we offer gloss or matte laminate for your pages in Deluxe, Premium and Classic book ranges, it can be selected as an optional extra when ordering.

How can I put a picture on the cover of my book?

Photo covers are available in all book ranges except Express Hard Cover and Classic Hard Cover books.

Will the book size be the cover or page size?

The book size is the cover size, so hard cover books may have pages slightly smaller than the listed book size. Please note however, that it is possible for the book size to vary up to 5mm from specifications.

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Calendars and Cards

Is there any help to design my calendar and cards?

There are templates available for calendars and cards in the ordering software.

Are the cards supplied with envelopes?

Yes, envelopes are included in the price.